Privacy Policy

Last updated: March 29, 2026

The short version: We collect only what we need to show you your itinerary. We don't sell your data, don't track you, and don't store raw email content after it's parsed.

Departure Ready ("we", "us", or "our") operates the Departure Ready iOS app and the website at departureready.travel. This Privacy Policy explains what personal information we collect, why we collect it, how we use it, and the choices you have.

1. Information We Collect

Email address (encrypted):When you register, you provide your email address. We store it encrypted at rest (AES-256) so it is never kept in plain text in our database. We use it only to email you your forwarding address and code and to send service messages you have opted into. Your forwarding code and itinerary web address are random secrets generated at signup; they are not derived from your email, so knowing your email is not enough to access your itinerary.

Forwarded email content:When you forward a travel confirmation email to your personal forwarding address (e.g., abc123@departureready.travel), our system receives the email and passes the body text to Anthropic's Claude API for parsing. The raw email text is not permanently stored; it is discarded after parsing is complete.

Structured trip data:The output of parsing (flights, hotels, car rentals, cruise segments, and similar travel details) is stored in our database and linked to your account via your private code. This is the data that powers your itinerary.

Device push token:If you grant notification permission in the iOS app, we store your Expo push notification token so we can send you trip reminders and alerts. We do not collect any other device identifiers.

Subscription status:If you purchase a Departure Ready annual subscription through Apple In-App Purchase, we receive a receipt from Apple confirming your subscription is active. We do not receive or store your payment card information; all billing is handled by Apple.

2. What We Do Not Collect

3. How We Use Your Information

4. Sharing of Information

We do not sell, rent, or trade your personal information. We share data only with the third-party services necessary to operate Departure Ready:

We may disclose information if required by law, court order, or to protect the rights and safety of our users.

5. In-App Purchases & Subscriptions

Departure Ready offers an auto-renewable annual subscription ("Departure Ready Annual") purchased through Apple's App Store. Payment is charged to your Apple ID at the time of purchase. The subscription renews automatically unless cancelled at least 24 hours before the end of the current period. You can manage and cancel your subscription at any time in your iOS device's Settings → [Your Name] → Subscriptions.

We never see your credit card number or Apple ID. Our only involvement in the payment flow is verifying with Apple that a valid subscription exists for your account.

6. Data Retention & Deletion

Your trip data is retained as long as your account is active. If you stop using the service and wish to have your data deleted, email support@departureready.travel from any address and include your private code. We will permanently delete all associated records within 30 days.

Your email address is stored encrypted, and we keep a one-way keyed fingerprint of it so that re-entering the same email can resend your code. We cannot read your stored email without our encryption key, which is never stored in the database.

7. Security

All data is transmitted over HTTPS/TLS. Your itinerary lives at a random, unguessable web address that is not publicly indexed or linked anywhere, and your app code is a random secret we email only to you. Email addresses are encrypted at rest. We follow industry-standard practices for database access control and server security.

No method of transmission or storage is 100% secure. If you believe your account has been compromised, contact us immediately and we will delete your data.

8. Children's Privacy

Departure Ready is not directed at children under the age of 13 (or 16 in the European Economic Area). We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will delete it promptly. If you are a parent or guardian and believe your child has submitted personal information, please contact us.

9. Your Privacy Rights

All users:You may request deletion of all data associated with your code at any time (see Section 6).

California residents (CCPA):You have the right to know what personal information we collect about you, to request deletion, and to opt out of the sale of your personal information (we do not sell personal information). To exercise these rights, contact us at support@departureready.travel.

EEA / UK residents (GDPR / UK GDPR):Your rights include access, rectification, erasure, restriction of processing, data portability, and the right to object. Our lawful basis for processing is the performance of the service you have requested. To exercise your rights, contact us at support@departureready.travel. You also have the right to lodge a complaint with your local supervisory authority.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. For material changes, we will make reasonable efforts to notify users (e.g., via an in-app notice). Continued use of the service after changes take effect constitutes acceptance of the revised policy.

11. Contact Us

For privacy questions, data deletion requests, or any concerns about this policy, please email us at:

support@departureready.travel

We aim to respond to all privacy-related inquiries within 5 business days.